Ask our customers about our commitment to quality, we do! After every installation, our customers are mailed a customer satisfaction questionnaire. With hundreds of customers responding to our survey, when asked “On a scale of 1-10, how would you rate Express air conditioning and Heating Inc’s performance?” 97% gave express a 10. Many wrote additional comments. Here’s what some had to say:
A+++ Your installation crew did an excellent job; I could not be more pleased.
The salesman was very knowledgeable, I appreciated the time he spent explaining things to me in a language I could understand.
I called three a/c companies late Saturday evening for services, all advertising 24 hr. service (or after hour service available) all I got was recordings. Frustrated, I talked to my neighbor, who recommended Express. At about 10:00 your tech arrived. He was courteous, Knowledgeable, and very professional, despite the late hour. The repair was made in less than 45 minutes. I was very happy, to say the least, and I will refer Express to everyone I know.
I recently replaced my H.V.A.C. system. I got four bids before I made my decision. You guys did an excellent job. Nick (the installer) was very courteous and extra cautious of my light colored carpet. He took extra careful measures to make sure everything was done to my satisfaction. I was impressed.
The reason to go with Express was based primarily on the fact that your salesman gave me more information about the installation process. He wasn’t in a hurry to get to the next sales presentation. He took the time to explain the differences between the different types of equipment and the features each system offered. He is an asset to your company.